We allow returns for physical products purchased at trinilux.com or shop.trinilux.com within 30 days. The item must be brand new, unused and in its original packaging when returned to us.
Digital content, ebooks or downloadable products are not eligible for refunds. If there is any issue accessing or downloading content, please contact us and we will make sure that you are provided with a digital copy or file of the content you have purchased.
For tangible products, you will be responsible for the return shipping. Upon, your request and after the return of the product to us, we will then issue you a full refund of your purchase price (upon receiving your item back from you). Allow upto 14 days for your payment method to be refunded and credited with your funds.
Please contact us first via email at hair@trinilux.com to request your refund.